LINKdotNET Extends DSL Solutions Portfolio With Dr. LINK Motive's Self-Management Software
01 سبتمبر 2009
Now in Egypt for the first time ever, LINKdotNET provides all its LINKDSL clients with the best possible self management solution available in the market, by signing its agreement with Motive, an Alcatel-Lucent Product Division.
After registering online, LINKdotNET will select a few of its clients by random choice for their first closed beta trial and evaluation of Dr. LINK (the first self management solution in Egypt) that lets you fix your connectivity problems yourself with just one click of a button.
This revolutionary product helps our customers resolve all their connectivity problems without having to call our technical support team. This solution not only resolves (Networking, Windows, E-Mail, Router configuration and most of connectivity problems), but It also keeps the Internet alive all the time. It functions by saving the last working configuration so that if any problem should occur it automatically takes the customer through a user friendly easy wizard to resolve it.
This solution will also allow our customers to make their voice, video and data services self-managing. LINKDSL Subscriber Care complements LINKdotNET's existing DSL service assurance and provisioning solutions, all of which power the LINKdotNET Operational excellence portfolio of LINKDSL service products.
"Dr. LINK self management care solution will enable all our customers to significantly improve their overall user experience. It is a valuable extension to our DSL operational excellence solution and value added services" said Mr. Karim Beshara CEO of LINKdotNET.
“Our edge in providing this solution to our clients is the self service support for most of the modems and routers available in the market that includes but are not limited to the following brands: Linksys, 3com, D-link, Netgear, Paradyne, and Thomson. We also offer Dr.LINK in a complete user friendly bilingual solution to suite all our customer needs”. added Beshara.
Dr.LINK provides a common framework for defining service profiles across different functions and interfaces. This Solution enables us to build an advanced remote service offering to address complex support problems in addition to providing intuitive end-user support for “how to” issues, as well as product and service set-up, configurations, and problem resolution.
As a result, LINKdotNET will gain increased operational efficiencies by enabling self-activation of services, limiting support calls, and reducing call-handling times for problems that require human assistance. At the same time, Dr.LINK software enhances the quality of service and increases customer satisfaction by offering Guided electronic problem resolution that presents users with self-support options including automated repairs, support knowledge and seamless escalations to assisted support.
To Register kindly visit www.linkdsl.com