A: DSL stands for Digital Subscriber Line. DSL is a technology that uses a standard copper two-wire pair (or line) to transmit high speed (high frequency) Internet connectivity to areas that will support the service. 

A: With LINKDSL, there is no dialing in, no waiting to get online, and no busy signals. The Internet is always ready for you in an instant. 

A: No. Your DSL service will be installed on your existing phone line. DSL technology allows simultaneous analog (voice or fax) and DSL (data) transmission over the same telephone line, so you can talk on your phone and access the Internet at the same time. 

A: Yes. Adding DSL to your phone line does not affect your other telephone services and features. DSL will not affect Caller ID, voice mail, call waiting, or other advanced calling features. 

A: LINKDSL delivers all the speed, convenience, and security you're looking for:

• Up to 50X faster than dial-up
• Instant connections with no dialing in and no waiting
• Freedom to be on the phone and online at the same time
• Free 24/7 customer support
• Free Dynamic IP
• Free Self Installation Kit
• Free Splitter, Filters 
  
  
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A: While some activities are possible with a dial-up connection (such as downloading music or software), because they take so long, people with dial-up access don't regularly do them. LINKDSL makes it much faster and easier to do all this:

• Download music or listen to streaming music online
• Download or email digital photos
• Watch high-quality video online
• Download software quickly and keep programs updated automatically
• Play online games more successfully
• Share one connection on all your home PCs 
  
  
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Note: above prices include one dynamic IP, splitter, filters, and the self installation kit. 

A: Yes, however any IP addresses added to your account that exceed your package limit will be charged per month, per IP.

# of IP	Fees per month
1 static IP	10 L.E
8 Static IP	80 L.E
16 Static IP	160 L.E

A: When you connect to the Internet using a DSL modem, the speeds that you will experience will vary based on a variety of factors, including the following:

• Distance of your telephone line to your local phone central office.
• Condition of telephone wiring.
• Computer configuration.
• Network or Internet congestion.
• Server and router speeds of the Web sites you access. 
  
  
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A: Click here to enter your phone number to check the availability of LINKDSL at your premises. This will determine if your address is in an area where LINKDSL is available or not. 

A:Please check the availability  for any of your telephone numbers. It is sometimes possible that a customer location could have more than one telephone line, so one telephone line might qualify while another telephone line does not.

A: DSL is a distance-sensitive technology that works solely over copper phone lines. Currently, LINKDSL is only available to customers residing up to 5 Kilometers from their Central Office. In addition, customers must be served over copper wires. Some wires may be capable of handling DSL and others may not, even in the same area. We're currently working to overcome the distance limitation so our DSL would be more widely available. So, while you may not qualify for the service today, it is possible that you could be able to receive it in the near future as the technology improves.

A: First, gather detailed information on the line owner that ADSL will be installed on e.g. line owner’s name, line owner’s ID number. Go to the Subscription Methods page to see the different methods through which you can subscribe. 

A: To subscribe to LINKDSL, you need to fill in and sign LINKDSL contract (please read our Terms and Conditions) 

A: In most cases, DSL service is active 7 business days after you place your order. We will send you an e-mail with your Service Ready Date once we receive your order. 

A: You have two options, either to install your DSL through our self installation kit all by yourself and support of our customer support if required by phone; or, we can send a professional engineer to your home for a visit fee of 75 L.E for installing the DSL for one PC and 150 L.E for more than one PC. 

A: LINKDSL will provide you with the hardware, software, and technical support necessary to get online. First make sure that your computer meets LINKDSL minimum system requirements. Within 7 days after placing your order, we will send you an Email for activating your account, and LINKDSL self installation Kit, which contains the hardware you will need to self-install your DSL. 
The Installation Kit is accompanied by a DSL Installation Guide which will provide you with step-by-step instructions on how to: plug filters into your phone jack; install your modem; and operate/run your DSL software and service. 

A: In brief, at a very minimum you'll need...
A PC running Windows 95/98 or later (XP, Me, 2000) with an Ethernet card (NIC) and/or USB, 64 MB RAM and at least 150MB available hard drive space. 
A Macintosh - Power PC, iMac or newer - running OS 8.5 or newer (OSX recommended!) with an Ethernet jack or USB port to add an external one, 64MB RAM minimum and 150MB minimum available hard drive space.
Other Operating Systems with a TCP/IP software stack should be able to connect but LINKdotNET cannot provide support for open source or free OSs and recommend you consult a user's group or web sites to learn more about setting up your Linux.Unix/OS2/Commodore 64 etc. ;-)
All customers will also need Internet Explorer, or Netscape. 

A: You will need our Self Installation Guide, Self Installation CD, DSL filters, DSL Splitters and a DSL modem. DSL Filters and Splitters are included in your DSL Self-installation Kit, and a DSL modem may be included in your kit depending on the DSL modem you choose. You will also need a 10Base-T Ethernet Network Interface Card. A NIC is not included in the LINKDSL Kit. You can get a NIC at most computer stores, if your computer does not have one. 

A: Each computer using the DSL for Internet access requires an Ethernet card. Using more than one computer with DSL also requires an Ethernet hub. LINKdotNET does not provide Ethernet cards or hubs. This is your responsibility. 

A: If you intend to connect one or more PC and a HUB or Switch is available, then the LAN 1 Port will do. If neither HUB nor Switch exists and the PCs are less than 4 PCs then LAN 4 Port will do the job, putting into consideration that a network card should be installed on every PC that will access the Internet . 

 

A: Yes, you can use any other modems with your LINKDSL account. However, some modems may not be compatible with our self installation kit. You can refer to our technical team with the supported modems. 

A: Sometimes you need additional internal wiring to carry the connection to your desired location for the modem. Inside wiring can be easily and cheaply accomplished. However, our engineers are NOT certified to do the extensive inside wiring work that sometimes is necessary. 

A: Telecom Egypt charges a fixed amount per month to be billed by the service provider (22LE/month); it is included in the DSL subscription fee. There will be no hidden charges or extra Internet fees added to your phone bill. 

A: We have arranged a variety of payment options for your convenience. 

1- Money Collection Visits: 
A representative will call you every month to schedule for a visit to collect the payment.
The cost of this service is 10 Egyptian Pounds per visit. 
2- Customer Service Offices: 
You can pay a visit to one of our Customer Service Offices and pay for your bill.
This service is free of charge. 
3- Citibank EDM Machines: 
This service is free of charge. 
4- Credit Card: 
You can call us on 16333 or pay a visit to one of our Customer Service Offices to register your Credit Card for LINKDSL service payment.
This service is free of charge.

A: 
Step 1: restart (turn off and on) your router (or modem) and your PC (also in USB modems). 
Step 2: connect 1 PC B2B (direct to the router). 
Step 3: stop all activities or programs that may works in background as following:

• Open windows task manager and check any program opened by the current user of this PC.
• Check the sent and received bits from Local Area connection Icon ( 2 monitors in the task bar )
• Open start menu > run > cmd > netstat –n to check the open ports. 

Step 4: make a download from different sites at the same time using any acceleration program. 
Step 5: the sum of the total download sessions is the current download speed. 

A: NAT networking stands for Network Address Translation. NAT (Network Address Translation) is the translation of an Internet Protocol address (IP address) used within one network to a different IP address known within another network. One network is designated the inside network (LAN) and the other is the outside. 

A: Yes, depending on the speed you get, many users can simultaneously use the same DSL connection. We will provide you with additional IP addresses for a very slight additional cost. LINKdotNET will provide you with the DSL hardware, but you will need to provide any hubs or cabling necessary for your local network

A: Yes, it is possible but a fixed (static) IP is needed. 

A:One dynamic IP only is included in our packages. In the case of LAN 1 or 4 ports, the modems have a DHCP server option which when enabled can assign virtual IP to every PC connected to that network and allow it access the Internet. Also, extra IPs are available upon request. 

A: No. The DSL modem is designed so that your normal telephone service will operate even if the Modem is unplugged or otherwise disabled

A:

• Make sure the Tel cable is plugged at the back of the modem.
• Make sure that the splitter is installed correctly.
  
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A:

• Make sure your computer is on.
• Check that the USB cable is plugged in the USB port. 
  
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A:

• Make sure the Tel cable is plugged at the back of the modem.
• Make sure that the splitter is installed correctly.
  
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A:

• Check that the power plug is connected to the modem.
• Make sure that the adaptor is connected to the electricity.
• Make sure your modem is on. 
  
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A:

• Make sure that both ends of the Network Cable are plugged correctly.
• Make sure that the network cable is functional. 
  
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A: If you still face any problem with your LINKDSL, please feel free to contact us at our 24/7 support number 16333 in Cairo and Alexandria or e-mail us at support@link.net