Citibank Bill Payment Machine quick guide For LINKDSL payments

LINKDSL-Citibank Cash Bill Payment Machine "Lockbox" are a wide network of deposit machines used to pay DSL subscription in cash free of charge 24 hours a day, 7 days a week. You don’t have to wait in queues, deal with inconvenient closing hours, or go out of your way to pay your LINKDSL subscription. With the Lockbox you can pay your LINKDSL subscription instantly around the clock, and at many convenient locations around Cairo and Alex.

Customer Service Lockbox FAQ

What is the “Cash Bill payment machine” or “Lockbox”? LINKDSL – Citibank cash bill payment machines are a wide network of deposit machines used to pay LINKDSL subscription in cash 24 hours a day, 7 days a week.  What are the benefits provided by the machine to the customers? Convenience: 24 hours, 7 days a week for all post-paid customers. Accessibility: Payments in Citibank branches and malls. Quick payment: You don’t have to stay in queue; it’s a fast deposit process it only takes few minutes Consolidation: One stop payment of all invoices in one go, customer can pay your due together with the credit card dues . Simplicity: Touch screen system, allowing payment in seconds; screens programmable in Arabic/English. Assistants are available in malls to guide the customers.  Is this service available only for Citibank customers? You don’t have to be Citibank customer; any LINKDSL subscriber can pay in the machine. Do the customer needs to insert any credit card to pay his LINKDSL subscription? No credit cards needed, all what you need to know is your phone number and your due amount. Are there any charges for the customers paying in the Lockbox? The service is free of charge for all the customers; the amount you pay will be added completely to your account.  What is the method of payment through using the machine (Cash or cheques)? The customer can make his payment in Citibank machines only in cash. If the customer paid his LINKDSL subscription using the EDM when it is going to be reflected in LINK cash flow? IF a customer made his payment in the EDM the amount will be reflected in the cash flow next day, except the payments made on Thursday will be reflected on Saturday.  i.e. if a customer made a payment on Sunday, the amount will be reflected in his account on Monday  How to pay your bill using the Lockbox? Choose the language. Select LINKDSL Logo. Enter the area code and phone number and the amount using the touch screen or the Keypad.  i.e. For Cairo: 025689412 For Alex: 036942178 Pickup the envelope generated by the Lockbox machine and place the cash amount he wants to pay in the dispensed envelope, seal it and insert it in the deposit slot. A unique transaction number will be printed in on the envelope and a provisional receipt is printed out for the customer including the date of payment, Phone number, the amount paid and the transaction number. What are the nearest Lockbox locations? Heliopolis  Citibank Heliopolis Address: 166 El-Hegaz Street, Heliopolis  Citibank Salah Salem Address: 8, El Obour Buildings, Salah Salem Street, Heliopolis  Nasr City  Citibank Nasr City  Address: 2 Abdel Hakim El Reffaei (Abbas Akkad Extension), Nasr City  Genena Mall  Address: Genena Mall, 2nd floor, Naser City.  Maadi  Citibank Maadi  Address: 1 Houde El Gezirah, Behind Sofitel (In front of Sadat Academy  Down Town  Citibank Garden City  Address: 4 Ahmed Pasha Street, Garden City  Citibank - Cairo Center  Address: 2, Abdul Kader Hamza St., El Kasr El Aini  Zamalek  Citibank Zamalek  Address: 4a Gezira Street, Zamalek  Giza  Giza Financial Center (TGI Friday)  Address: 5, Ibn Arhab St. crossing Nile St., Giza  Mohandessin  Citibank Mohandiseen  Address: 41 Geziret El Arab Street, Mohanidseen  Dokki  Citibank Dokki  Address: 27 Mohi El Din Abou El Ezz Street, Dokki  Alexandria  Citibank Alexandria  Address: 95, 26 July Street, Azarita, Alexandria  Zahran Mall  Address: Zahran Mall, 2nd Floor, Alexandria